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☎️ 電話聯繫客戶 Phone Call with a Customer in Chinese

phone call with a customer

1. 开场 / Conversation Starters:

  1. Wǒ shì ___ gōngsī de ___, gěi nín dǎ diànhuà. 

    我是 ___ 公司的 ___，給您打電話。 

    我是 ___ 公司的 ___，给您打电话。 

    I am ___ from ___ company, calling you.


  2. Qǐng wèn, nín xiànzài fāngbiàn jiē diànhuà ma? 

    請問，您現在方便接電話嗎？ 

    请问，您现在方便接电话吗？ 

    May I ask, is it convenient for you to take this call now?


  3. Xièxie nín chōu shí jiētīng, wǒ xiǎng hé nín liáotiān guānyú ___. 

    謝謝您抽時間接聽，我想和您聊聊關於 ___。 

    谢谢您抽时间接听，我想和您聊聊关于 ___。 

    Thank you for taking the time — I’d like to talk with you about ___.


  4. Wǒmen zuìjìn yǒu yī kuǎn xīn chǎnpǐn, xiǎng gěi nín jièshào. 

    我們最近有一款新產品，想給您介紹。 

    我们最近有一款新产品，想给您介绍。 

    We recently launched a new product and would like to introduce it to you.



2. 正文 / Main Body (Customer Needs & Discussion)


  1. Nín mùqián shǐyòng de shì nǎ zhǒng fāng’àn? 

    您目前使用的是哪種方案？ 

    您目前使用的是哪种方案？ 

    What solution are you currently using?


  2. Nín duì xiànzài de chǎnpǐn (huò fúwù) mǎnyì ma? 

    您對現在的產品（或服務）滿意嗎？ 

    您对现在的产品（或服务）满意吗？ 

    Are you satisfied with your current product (or service)?


  3. Wǒmen gōngsī kěyǐ tígōng gèng yōuhuì de jiàgé hé shòuhòu fúwù. 

    我們公司可以提供更優惠的價格和售後服務。 

    我们公司可以提供更优惠的价格和售后服务。 

    Our company can provide better pricing and after-sales service.


  4. Zhège fāng’àn néng bāng nín jiǎnshǎo chéngběn, tígāo xiàolǜ. 

    這個方案能幫您減少成本，提高效率。 

    这个方案能帮您减少成本，提高效率。 

    This solution can help reduce your costs and improve efficiency.


  5. Nín xiǎng bùxiǎng yuē gè shíjiān, wǒmen kěyǐ jìn yībù shēn tán? 

    您想不想約個時間，我們可以進一步深談？ 

    您想不想约个时间，我们可以进一步深谈？ 

    Would you like to schedule a time for us to discuss this in more detail?



3. 結尾 / Closure


  1. Hěn gāoxìng jīntiān gēn nín tánhuà. 

    很高興今天跟您談話。

    很高兴今天跟您谈话。 I

    t was a pleasure speaking with you today.


  2. Wǒ huì fā gè yóujiàn gěi nín, dài shàng xiángxì xìnxī. 

    我會發個郵件給您，帶上詳細信息。 

    我会发个邮件给您，带上详细信息。 

    I will send you an email with detailed information.


  3. Qǐng nín suíshí gěi wǒ huífù huò liánxì. 

    請您隨時給我回覆或聯繫。 

    请您随时给我回复或联系。 

    Please feel free to reply or contact me anytime.


  4. Xīwàng bùjiǔ de jiānglái, wǒmen néng gòngtóng hézuò. 

    希望不久的將來，我們能共同合作。 

    希望不久的将来，我们能共同合作。 

    I hope we can work together in the near future.



📘 Class Notes: 電話聯繫客戶 (Phone Call with a Customer)

🔑 Key Vocabulary (核心詞彙)

  • 電話 / 电话 (diàn huà) — phone

  • 客戶 / 客户 (kè hù) — customer

  • 接聽 / 接听 (jiē tīng) — to answer (the phone)

  • 方案 (fāng’àn) — solution, plan

  • 價格 / 价格 (jià gé) — price

  • 售後服務 / 售后服务 (shòu hòu fú wù) — after-sales service

  • 成本 (chéng běn) — cost

  • 效率 (xiào lǜ) — efficiency

  • 郵件 / 邮件 (yóu jiàn) — email

  • 合作 (hé zuò) — cooperation



📖 Advanced Grammar Points (高級語法點)

  • 請問…方便嗎？ — polite way to ask if it’s convenient.

  • 想不想…？ — gentle way to invite / suggest.

  • 能…提高 / 減少… — ability / benefit structure.

  • 希望…能… — expressing expectation.



🗣 Key Sentences (關鍵句型)

  1. 我是 ___ 公司的 ___，給您打電話。 I am ___ from ___ company, calling you.

  2. 請問，您現在方便接電話嗎？ May I ask, is it convenient for you to take this call now?

  3. 我們公司可以提供更優惠的價格和售後服務。 Our company can provide better pricing and after-sales service.

  4. 這個方案能幫您減少成本，提高效率。 This solution can help you reduce costs and improve efficiency.

  5. 我會發個郵件給您，帶上詳細信息。 I’ll send you an email with detailed information.



✨ Words Difficult for Hong Kong Cantonese Speakers

  • 接聽 (jiē tīng) — “tīng” nasal ending vs. Cantonese shorter “ting.”

  • 效率 (xiào lǜ) — “xiào” (x) and “lǜ” (ü) are both tricky.

  • 方案 (fāng’àn) — “àn” 4th tone often too flat.

  • 郵件 (yóu jiàn) — “jiàn” sometimes confused with “zhen.”

  • 合作 (hé zuò) — tone contrast (2nd + 4th) needs practice.



🎭 Sample Dialogue for Phone Call with a Customer in Chinese

Starters / 開場 

A: Wǒ shì Zhāng Huá, cóng ABC gōngsī dǎ diànhuà lái. 

我是張華，從ABC公司打電話來。 

我是张华，从ABC公司打电话来。 

Hello, this is Zhang Hua from ABC Company.


B: Nín hǎo, qǐng wèn yǒu shé me shì? 

您好，請問有什麼事？ 

您好，请问有什么事？ 

Hello, how can I help you?


A: Xièxie nín chōu shí jiētīng, wǒ xiǎng hé nín liáotiān guānyú wǒmen de xīn chǎnpǐn. 

謝謝您抽時間接聽，我想和您聊聊關於我們的新產品。 

谢谢您抽时间接听，我想和您聊聊关于我们的新产品。 

Thank you for taking the time; I’d like to talk about our new product.



Main Body / 正文 

A: Nín mùqián shǐyòng de shì nǎ zhǒng fāng’àn? 

您目前使用的是哪種方案？ 

您目前使用的是哪种方案？ 

What solution are you currently using?


B: Wǒmen xiànzài shǐyòng B gōngsī de fúwù. 

我們現在使用B公司的服務。 

我们现在使用B公司的服务。 

We are currently using Company B’s services.


A: Wǒmen de chǎnpǐn néng jiǎnshǎo 20% de chéngběn, yě tígāo xiàolǜ. 

我們的產品能減少20%的成本，也提高效率。 

我们的产品能减少20%的成本，也提高效率。 

Our product can reduce costs by 20% and improve efficiency.


B: Zhège tīng qǐlái hěn yǒu yìsi. 

這個聽起來很有意思。 

这个听起来很有意思。 

That sounds very interesting.



Closure / 結尾 

A: Wǒ huì fā yī fēng yóujiàn gěi nín, dài shàng xiángxì xìnxī. 

我會發一封郵件給您，帶上詳細信息。 

我会发一封邮件给您，带上详细信息。 

I will send you an email with detailed information.


B: Hǎo de, wǒ děng nín de yóujiàn. 

好的，我等您的郵件。 

好的，我等您的邮件。 

Alright, I’ll wait for your email.


A: Hěn gāoxìng gēn nín tánhuà, xīwàng bùjiǔ de jiānglái néng hézuò. 

很高興跟您談話，希望不久的將來能合作。 

很高兴跟您谈话，希望不久的将来能合作。 

It was great speaking with you; I hope we can work together soon.



📚 Homework

Role-play a customer phone call using at least five of the following keywords:

  • 電話 / 电话

  • 客戶 / 客户

  • 方案

  • 價格

  • 售後服務 / 售后服务

  • 成本

  • 效率

  • 郵件 / 邮件

  • 合作

Practice both roles: the company caller and the customer.


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